Frequently Asked Questions

Everything you need to know about bringing Chloe Jade Home into your space.

What is the standard shipping time for furniture and decor?

Standard shipping typically takes 5-7 business days for decor items, while larger furniture pieces may take 2-3 weeks depending on your location and the delivery method selected.

Do you offer international shipping?

Currently, Chloe Jade Home ships to the contiguous United States. We are working on expanding our logistics to support international orders in the near future.

What is your return policy for home goods?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your delivery's progress.

What should I do if my item arrives damaged?

Please inspect your order upon receipt. If an item is damaged or defective, contact our concierge team within 48 hours with photos of the damage so we can arrange a replacement or refund.

Are your products sustainably sourced?

We prioritize working with artisans and manufacturers who utilize sustainable materials and ethical labor practices to ensure our high-quality home goods are responsibly made.